Get in touch to book a chat with us or to ask a question about how AP can help you get active and lead a healthier lifestyle.
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We will reply to messages within 24 hours but if you send us a message at 2.45am on a Saturday morning it may take a little longer. Please note our online help team are available Mon-Fri 8am – 6pm.
Frequently Asked Questions
We have complied a list of the most frequently asked questions below. Check it out to see if your question is featured here.
How do I earn points?
Hit 7000 steps in a day to collect 3 points. You need 12 points each week to unlock the rewards for the following week. 10,000 steps in a day will earn you a bonus point. Collect 12 bonus points to unlock a bonus reward.
What are the rewards?
The rewards include money off codes & vouchers for theme parks, family days out, eating out, adrenaline experiences, short breaks, fitness trackers, gym classes, local in-store offers and high street shopping/ gift cards.
What are activcoins?
Collect up to 10 coins per £1 you spend on any offer in the rewards zone. Coins are stored in your e-wallet and can be used to buy shopping vouchers/ gift cards for M&S, Amazon, Tesco, John Lewis and many more.
How much does it cost?
Subscriptions cost £3.50 per month (£42 paid annually) for a minimum 12 month period. You can qualify for a free subscription if you choose our active tracker included membership.
Do I need health insurance?
You do not need private health insurance to qualify for Active Points. AP is for everyone regardless of age, ability or financial status.
Can my group join?
We absolutely love when groups of people join AP. We will set up your own group page with all of the tools you need to help keep you all motivated and active.
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